Java Manjaro

Eddie Williams 5 months ago

I recently visited the Starbucks inside Kalahari Resort, operated by Java Manjaro, and unfortunately the experience was very frustrating. The biggest issue is their ordering and pickup system. When you place an order at the kiosk, you’re given an order number—but when orders are ready, staff only call out names, not numbers. If you only enter a first name, it becomes very confusing to know if the order is yours. To make matters worse, there’s no order status board or clear system in place, and the staff member calling out names was not loud enough to be heard in a busy environment. Because of this, people were constantly walking up, looking at drinks, and taking items that may or may not have been theirs—often without even checking the name on the cup. This created chaos, delays, and wasted food, as several orders were never picked up. Our personal experience was even more disappointing. We waited nearly an hour for a simple All American taco. I checked twice with staff and still received no clear update. After waiting an additional 20 minutes, I finally went back to request a refund. That said, I do want to recognize Elizabeth at the register. She was very professional, apologized

Evee Anaya 7 months ago

I ordered a Venti Chai and a Grande Matcha for my fiancé and I. They both were supposed to have vanilla cold foam, both were missing it. The drinks were okay, the matcha tastes different than usual Starbucks.

Felix Spiegel 9 months ago

I ordered 2 lattes and a glass of milk for my son and 2 parfaits and a breakfast sandwich. A bit overpriced but inside the resort and very convenient. However the lattes took 20 minutes to make after I ordered and it wasn’t even very busy. I asked the staff about the wait twice and it didn’t help. Finally got upset after I saw people who ordered after me get their coffees and leave. Observed the barista working and they seemed to be overwhelmed and inexperienced college students. They finally told me that there’s a Starbucks down the road if I’m not happy with the service. I definitely recommend for anyone reading this to do that and avoid this place for breakfast if they don’t want to be frustrated. Therefore I see multiple one star reviews like mine. It’s a shame that at such a great resort they can’t get a breakfast cafe right. Hopefully they will improve in the future.

Kellie a year ago

I order a coffee and a croissant. The cashier hands me my coffee right away but doesn't grab my food. I look at around at the other employees but no one is on it. I finally have to ask where my food is and they say it's heating up. Same thing happened to the guy next to me. He asks about his bagel. Then we both watch while the employee puts our food in the oven. The employee lied instead of apologizing. I also hear them telling eachother to put the expired food out in front...yikes! When I finally get my croissant, it is hard and stale. This is actually the second time this happened when I came here last year. Slowest and least attentive employees I've ever encountered at a coffee shop. It wasn't even busy. There were two other customers. They should really reconsider their staff.

Ellie Sohn 2 years ago

Fruits in the tart were so sweet. Military discount 10%. Still little expensive but considering the location is in a resort, i guess it's normal. There will be some line to wait.